Last updated: 2026
This policy covers cancellation, refunds, returns, exchanges and shipping for PRO-VIA Portal, provided by SJP Legnocrats (SMC-Private) Limited. Read it with our Terms of Service.
1. Prices and currency
Subscriptions are priced in UAE dirhams (AED), exclusive of VAT, and billed in advance monthly, half-yearly or yearly. Current plan prices are published on the pricing page.
2. Shipping and delivery
- PRO-VIA Portal is a cloud (software-as-a-service) product. Nothing physical is shipped, so there are no shipping charges, for customers in the UAE or abroad.
- Access is delivered online. Your account is activated right after your registration and first payment succeed, normally within minutes and no later than 1 working day.
3. Cancellation
- You can cancel at any time from your account, by email to info@provia.ae, or by phone.
- Cancellation before the next billing date stops all future charges. You keep full access until the end of the period you have paid for.
- We process cancellation requests within 2 working days. You can download a full SQL export of your data at any time, including for up to 30 days after cancellation.
4. Refunds
- First 7 days: cancel within 7 days of your first payment and we refund that payment in full.
- After 7 days: we do not refund unused time inside a paid period.
- Charged in error: a duplicate payment, or an amount that differs from the price shown when you bought, is refunded in full whenever you report it.
5. Refund turnaround time
- We review every refund request and reply within 2 working days.
- An approved refund is processed within 7 working days of approval, to the original payment method.
- Your bank or card issuer may then take a further 5–10 working days to show it.
6. Returns and exchanges
As the service is digital there are no physical returns. You can move to a different plan tier at any time; the new price applies from the next billing period. A plan bought by mistake is handled as a refund request under clause 4.
7. How to request a refund
Email info@provia.ae from the address on the account with the invoice number and the reason, or call 058 934 3503. If a request does not qualify, we explain why in writing. To complain about how a request was handled, see Complaints Handling.
8. Your statutory rights
Nothing in this policy limits any right available to you under applicable consumer-protection law.